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Order Terms & Policies

All orders placed on greensmoothiegirl.com are subject to the following terms and policies. By placing an order on greensmoothiegirl.com, you agree to the order terms and policies.

Local Pickup – discontinued

Local pickup was available for orders placed before August 16, 2014. If you placed an order and chose Local Pickup, you have until September 5, 2014 to pick up your order. After this date, orders that have not been picked up will be restocked and customers will need to contact customer support to request in-store credit for the amount of their purchase.

Group Buy pickup arrangements are still available.

Return Policy

General

We accept authorized returns on unopened, unused products sold from our website within 30 days of original ship date with a $10 restocking fee. Boxed or shrink-wrapped items must be unopened. Items must be in their original condition.

  • Non-returnable items include:
    • eBooks and eManuals
    • Systemic Formulas Products
    • Detox memberships
    • Damaged, used, worn, and non-resalable items
    • Opened shrink-wrapped items
    • Opened food items
    • Group Buy items
  • Payments will be credited within ten days of authorized returns being received in original condition at our warehouse
  • Contact Customer Support at support@greensmoothiegirl.com within 30 days of original ship date to obtain a return authorization number
  • Unauthorized returns will not be accepted or refunded

Ship Authorized Returns to:

GreenSmoothieGirl
281 S Vineyard Rd #103
Orem UT, 84058

Third-Party Vendor Returns

For third-party returns (dehydrators, Intellibeds, ionizers, saunas, etc.) contact the vendor. We do not accept third-party vendor returns. Third-party returns received in error will be assessed a minimum $50 restocking fee.

eBooks

(electronic books)
eBook purchases are not refundable. If you wish to return a bundled product which includes an eBook, the eBook price will be deducted from the refund amount. You may also be assessed a restocking fee.

Example: if you purchase a printed GSG Detox Manual that includes a printed book and an ebook for $59 and wish to return the item for a refund, your refund amount will be the cost of the printed book minus the cost of the ebook, in this case $59-$49=$10 refund.

Defective Goods

Please contact Customer Support with information about defective goods received. Defective items will be replaced and may need to be returned to us. GSG will issue a postage-paid return label for the return of defective items.

Damaged Goods

Damages sometimes occur during shipping. Since this involves communication with the shipping company and the customer, we will work with our customers to find a solution. With prior approval, documented, damaged goods may be returned and replacement items will be sent.

To have damaged goods considered for replacement, send photos of damages, including all packaging materials, with a list and description of damaged items to Customer Support.

Please note: It is common for packaging materials to become scuffed, dented, or otherwise cosmetically altered during shipment. Usually, the items inside are safe from harm and undamaged. For this reason, we advise against refusing shipments unless actual product damage is visible (e.g., the product is leaking from the box). See our Refused Shipments policy for details.

Lost or Stolen Shipments

Shipments lost by the shipping company will be handled similar to Damaged Goods, above. Please contact Customer Support in the event of a lost shipment.
GreenSmoothieGirl.com is not responsible for shipments stolen from customer premises or delivery locations after delivery.

Refused Shipments

Refusing a shipment is not an authorized method of returning an order. Please read the General Return Policy and contact Customer Support for a return authorization number.

Customers will be held responsible for costs incurred by refusing a shipment, including the cost of any products lost or damaged en route back to our warehouse. Customers refusing shipments will be charged for the cost of return shipping in addition to the restocking fee. Refused shipments that become lost or damaged will not be refunded.

Class / Lecture Order Issues

Customers must provide Customer Support a copy of the original, yellow order form and proof of payment. Order forms may be scanned or photographed and sent to Customer Support.

Incorrect Shipments / Missing Items

Incorrect order issues will be handled on a case-by-case basis. Missing items will be credited or shipped at no cost. A prepaid return label will be provided for the return of items sent in error. Group Buy orders have special requirements which must be met to be considered for order adjustment.

Group Buy Incorrect Shipments / Missing Items

Group Buy items cannot be returned. Since Group Buy orders often involve multiple customers and a coordinator, special requirements must be met by the designated coordinator to be considered for order adjustment.

Special Requirements

Group Buy coordinators are responsible for completing a documented order inventory prior to dividing products for group members. Coordinators will not be reimbursed for items reported missing if they do not complete a documented inventory prior to allowing orders to be divided.

Our fulfillment warehouse is a very experienced professional operation with a stellar track record, and they enjoy providing exceptional fulfillment service. When order discrepancies have occurred in the past, we have found the error to be on the part of the customer, not our fulfillment warehouse.

Detox Memberships

Detox memberships provide electronic resources as eBooks, audio files, and support personnel in the Detox Portal. For this reason, returns are not accepted once a member has viewed or downloaded their membership activation instructions.

Customers who must discontinue their Detox process because of emergencies are urged to contact Customer Support to postpone their Detox. Customers who wish to return their membership materials for non-emergency reasons, such as loss of interest or change of mind, must obtain a return authorization number to qualify for refund consideration. All relevant aspects of the Return Policy applies. Detox membership cost, in part or full, may not be refunded. We will not refund any Detox membership or material cost without authorization as outlined in the General Return Policy. We may accommodate special circumstances at our discretion.