On December 3 I excitedly made an order for the Cocoa & Coconut Milk Powder. On December 13 I received an email stating that there was a glitch in the system and my order was in route and would be to me in 2-3 business days. I still haven’t received my order. I have contacted Rex Halbeisen about five times since then and have not heard back from him. My credit card has already been charged, but I have nothing to show for it. I am very irritated with lack of customer service. Has anyone else had this problem? I need help!